Shipping policy

Where We Ship

We currently ship within Australia only.

International shipping is not currently available.

Order Processing

Processing times may vary depending on the product and fulfilment location.

Most orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be provided where available.

Estimated Delivery Times

Delivery times vary depending on the product, fulfilment location and delivery address.

Travel Essentials
Estimated delivery: 7–12 business days after dispatch.

Locally Fulfilled Products
Estimated delivery: 2–7 business days after dispatch within Australia.

Pin-Only Orders
Estimated delivery: 2–7 business days within Australia.

Delivery times are estimates only and are not guaranteed. Delays may occur during peak periods, public holidays, carrier disruptions, severe weather or other circumstances outside our control.

Tracking

Tracking is provided for parcel shipments where available.

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Pin-Only Orders

Orders containing only pins may be shipped via Australia Post Large Letter.

These shipments do not include tracking.

If your pin-only order has not arrived within 10 business days, please contact us and we'll help investigate.

Orders Containing Multiple Products

Some products may be stored and fulfilled from different locations.

If your order contains multiple products, your items may be shipped separately and may arrive in different packages or on different days.

Where tracking is available, tracking information will be provided for the relevant shipment.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Free shipping may be available when your order meets the qualifying offer displayed on our website or at checkout.

Any applicable free shipping offer will be automatically applied when the qualifying conditions are met.

Delays

We work with different shipping and fulfilment partners depending on the product.

Once an order has been dispatched, delivery is handled by the relevant carrier. While we will always assist with delivery issues, delays may occasionally occur due to circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll help investigate.

Incorrect Address & Delivery Issues

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Orders returned due to an incorrect or incomplete address may require additional shipping fees to be sent again.

If tracking shows your parcel as delivered but you have not received it, please first check around the delivery location and with other members of your household. You can then contact us and we'll assist where possible.