Privacy policy

Last updated: January 2026

ImFrom operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ImFrom uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or communicate with us through any means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies, relates to, describes, or could reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including credit or debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and related payment information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as past transactions.
Communications with us, including information you provide when contacting customer support or submitting inquiries or complaints.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including information collected from your device through cookies and similar technologies.
From our service providers, including when they collect or process personal information on our behalf.
From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services, including fulfilling contracts, processing payments, managing orders, remembering preferences, sending account-related notifications, facilitating shipping, returns, and exchanges, managing accounts, enabling reviews, and providing personalized product recommendations.
Marketing and advertising, including sending promotional communications by email, text message, or mail, and displaying targeted advertisements based on your activity on the Services or other websites.
Security and fraud prevention, including authenticating accounts, detecting and preventing fraudulent or illegal activity, and protecting the security of our Services.
Communicating with you, including providing customer support and responding to inquiries.
Legal purposes, including complying with applicable laws, responding to legal requests, enforcing our terms and policies, and protecting our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify, service providers, and vendors who perform services on our behalf, such as payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
With marketing and advertising partners, including for personalized advertising based on your online activity.
When you direct, request, or consent to the disclosure of information to third parties.
With affiliates within our corporate group.
In connection with a business transaction, such as a merger or insolvency.
To comply with legal obligations, enforce policies, or protect rights, safety, and property.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with the Services to provide and improve its platform. Information submitted to the Services may be shared with Shopify and third parties located in other countries. Shopify may process personal information to provide advanced features, and Shopify is responsible for responding to requests related to such processing.

For more information, please review Shopify’s Consumer Privacy Policy at https://privacy.shopify.com.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their privacy policies before providing any information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors as defined by applicable law. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

The right to access your personal information
The right to request deletion
The right to correct inaccurate information
The right to data portability
The right to manage marketing preferences

You may exercise these rights through the Services or by contacting us. We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use legally recognized transfer mechanisms, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: soporte@imfromcommunity.com